9gag — User Privacy Policy
This policy explains how 9gag collects, uses, and protects your personal information as a platform user in Malaysia. Please read it carefully before registering or using our services.
Information We Collect from You
When you register and use the 9gag platform, we collect several categories of information to ensure our services function properly and securely.
Account Information
This includes your full name, email address, phone number, date of birth, and encrypted password. This information is required to verify your identity and keep your account secure.
Device & Browser Information
We collect technical data such as device type, operating system, browser version, IP address, and screen resolution. This helps us optimise the platform's display for your phone and computer.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we retain transaction records including the payment method used (such as TNG or FPX), amounts, and dates. We do not store credit card numbers or bank account details directly — all processing is handled through secure payment gateways.
Usage Data
In-platform activity records include games played, bets placed, login times, and pages visited. This data is used to improve the user experience and detect any suspicious activity.
How Your Information Is Used
9gag uses the information collected solely for the following purposes:
- Account management — verifies your identity, processes logins, and ensures the security of your account.
- Transaction processing — processing deposits and withdrawals in MYR accurately and securely.
- Service provision — enabling access to games, Sports Betting, Live Casino, and other platform features.
- Platform improvements — analysing usage patterns to improve platform performance, interface, and overall user experience.
- Service communications — sends important notifications relating to your account, transactions, or policy changes. We do not send third-party advertisements without your consent.
- Legal compliance — fulfilling obligations required under applicable Malaysian law.
Cookies & Tracking Technologies
The 9gag platform uses cookies and similar tracking technologies to enhance website functionality and security. Cookies are small data files stored in your browser when you visit our platform.
We use three main types of cookies:
- Session Cookies — deleted automatically when you close your browser. Used to maintain your login session while browsing the platform.
- Essential Cookies — stores your language and display preferences to provide a more personalised experience on future visits.
- Analytics Cookies — collects data on how users interact with the platform. This data is used in aggregate form and does not directly identify individuals.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform.
Data Storage, Security & Sharing
Data Security
All data stored by 9gag is protected with industry-standard SSL encryption. User passwords are stored as one-way hashes that cannot be decrypted. Access to the account database is restricted to authorised personnel only and is subject to regular audits.
Data Retention
Active account information is retained for as long as your account exists. Once an account is closed at the user's request, data will be deleted within a reasonable period unless a longer retention period is required by law.
Third-Party Sharing
9gag does not sell or rent users' personal information to any third party for marketing purposes. Information may only be shared in the following circumstances:
- Service providers who assist us in operating the platform (such as payment processors) — subject to strict confidentiality agreements.
- Legal requirements or valid court orders in Malaysia.
- Emergencies involving the safety of a user or others.
Your Rights as a User & How to Contact Us
Right of Access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via the in-platform support chat or through our support email.
Right of Rectification
If your personal information is inaccurate or out of date, you can update it directly through your account settings or contact customer support for assistance.
Right of Erasure
You may request the deletion of your account and personal data at any time. Requests will be processed subject to any legal obligations that require us to retain certain data for a specified period.
Changes to This Policy
9gag reserves the right to amend this Privacy Policy from time to time. Users will be notified of any significant changes via the platform. The "Updated" date at the top of this page reflects the latest version of this policy. Continued use of the platform after any amendments take effect constitutes acceptance of the revised policy.
Contact Us
For any enquiries, complaints, or requests relating to your privacy and data protection, please reach out to our team:
Email: [email protected]
Support: Live chat is available within the platform after logging in, operating 24 hours a day.
Your Privacy Is Our Priority
Check FAQ for assistance with your account and security, or sign up to start using the 9gag platform with full confidence.