9gag — Responsible Gaming
At 9gag, we believe that healthy entertainment starts with self-awareness. This page provides guides, tools, and resources to help you play smart, stay safe, and game responsibly.
9gag's Commitment to Healthy Gaming
9gag takes its social responsibility seriously. We provide an entertainment platform designed to be an enjoyable and controlled experience — not a source of stress or financial hardship. Our goal is to ensure every user in Malaysia can enjoy gaming within healthy and safe boundaries.
Responsible gaming is more than just a tagline. It means we provide real self-control tools, educate users about the risks, and encourage them to seek help when needed. Our platform is designed so that users always remain in full control of their gaming habits.
We remind all users that gaming should be treated purely as entertainment. Never play with money you can't afford to lose, and never look to gambling as a way out of financial difficulties.
Recognise the Signs of At-Risk Behaviour
Awareness is the first step. Go through the list below — if you recognise several of these signs in yourself, it may be time to pause and take a closer look at your gaming habits.
Playing far longer than planned and neglecting work, family, or social responsibilities because of gaming.
Borrowing money to play, using bill payments or daily necessities funds for betting, or hiding gaming expenses from family members.
Continuing to play in hopes of winning back money that's already been lost, or increasing bet sizes after a losing streak.
Feeling anxious, irritable, or restless when not playing, or using gaming as an escape from stress and problems.
Lying to loved ones about how often you play or how much you've spent on gaming.
Repeatedly trying to cut back or stop playing but failing to do so, even when aware of the negative impact it's causing.
Set Your Own Limits — Control Is in Your Hands
Deposit Limits
9gag allows users to set daily, weekly, or monthly deposit limits through their account settings. This ensures the amount of money you put into the platform never exceeds the budget you've set for yourself. Limits can be lowered at any time, but increasing them requires a waiting period to keep you protected.
Playing Time Limits
We encourage you to set a dedicated gaming time window. Decide how long you'll play before starting a session and stick to that limit. Taking regular breaks from gaming is a healthy practice and helps you keep a clear perspective.
Breaks and Cooling-Off Periods
If you feel you need a break from the platform for a period of time, you can activate a cooling-off period through our customer support. During this time, your account will be temporarily suspended and you will not be able to log in or make any transactions.
Self-Exclusion
For those who need a more serious measure, a long-term self-exclusion option is available. By activating this option, your account will be closed for an extended period. This is a step we fully support, and our team will guide you through the process without any pressure or judgement.
Minor Protection
9gag strictly prohibits the use of our platform by individuals under the age of 18. This is a non-negotiable policy enforced through identity verification during registration.
To parents and guardians, we encourage you to:
- Do not share your account or login details with your children.
- Use parental control software on devices shared with children.
- Have open conversations with your children about the risks of online gambling.
- Make sure your credit cards or payment methods are not easily accessible to children.
If you suspect that someone under 18 has been using our platform, please contact our support team immediately.
Life Balance & Getting Professional Help
Keep Your Life in Balance
Online gaming should be just one small part of your leisure activities — not the main focus. Make sure you maintain healthy social relationships, stay physically active, and keep up with your work and family responsibilities. This balance is the foundation of good mental wellbeing.
Ask yourself periodically: Is my gaming still a form of enjoyable entertainment? Is it affecting my relationships, finances, or health? Honest answers to these questions are your best guide.
Get Help When You Need It
If you or someone you know is struggling with a gambling problem, seeking professional help is a courageous and important step. In Malaysia, there are counselling and support services available to help. There's no shame in asking for help — it's a sign of strength, not weakness.
The 9gag support team is also on hand to help you activate any self-control options or to provide information on available support resources. Reach us at: [email protected] or via live chat within the platform.
Remember: you don't have to face these challenges alone. Help is always available.
Play Smart, Enjoy with Peace of Mind
Have questions about account controls or want to find out more? Check out FAQ us or contact support for personalised guidance.